Refund policy

Returns and exchanges

• We offer free returns & exchanges for US based customers.
• We have a 30-day return policy, which means you have 30 days from the date we send your shipment confirmation email to request a return or exchange.
  
• Items must be returned in original condition - unworn, unwashed, free of stains, damage, odors, and pet hair, with original tags attached and in original packaging. Items returned in unacceptable condition will be refused without reshipment and are ineligible for return or exchange.

>> Click here to start a return or exchange <<

• Return labels expire 14 days after initiation. If your label expires and you're still in the 30 day return window, reach out to us for a new label.
• International (non-U.S.) return shipping is the responsibility of the customer. Returns should be sent to the address below via a carrier of your choosing. Please include a packing slip obtained via the returns portal linked above. International orders are not eligible for exchange due to duty and tax laws. The easiest way to get an exchange is to make a return, and then place a new order.

Attn: Abbreviated Returns
25425 Rye Canyon Rd
Valencia, CA 91355
United States of America

• To return an exchange item, send an email to help@abbreviated.com with your order # in the subject line.
• Free returns and exchanges apply to normal use. We reserve the right to deny free returns or exchanges, or require customers to cover return shipping, in cases of repeated return activity, repeated fit trials across multiple orders, large orders with few or no items kept, or other behavior that falls outside normal shopping patterns.
  
• A 10% restocking fee, calculated based on the original item price, may be applied to returns involving repeated return activity, large orders with few or no items kept, or other patterns that fall outside normal shopping behavior.
• Free returns include one prepaid return label per order. Additional return requests for the same order will incur a $10 return label fee, which will be deducted from the refund. If you need to make changes to your return after submitting your request, email help@abbreviated.com before sending it back and we can help update your return. 
• If you return an item that was part of an "Buy More Save More" promotion, your refund amount may be adjusted based on your eligibility for the discount tier after the return.
• We are not responsible for any items lost during returns shipping.
  

Exceptions / non-returnable items

• Unfortunately, we cannot accept returns on gift cards.
• Products marked as "final sale" are not eligible for return.
  
• Returns/exchanges which have not been submitted through our returns portal will not be processed and will not be sent back.
• Shipping charges and Shipping Coverage charges are non-refundable, except where refund of outbound shipping is required by law (see "European Union — Right of Withdrawal" below).

Free shipping, returns, and exchanges

• Free shipping offers, free returns, and free exchanges apply to domestic (inside the U.S.A.) customers only.
  

Shipping Policies

• Delivery estimates shown at checkout are estimates - not guarantees.
• International orders may be subject to customs processing, which can occasionally extend delivery timelines.
  

• Abbreviated is not responsible for delays caused by weather, carriers, customs, or incorrect addresses provided at checkout.

Shipping Coverage

• Shipping Coverage can be purchased at checkout. If purchased, it covers the value of your order if it is lost, stolen, or damaged during shipment.
• Approved Shipping Coverage claims are fulfilled by replacement of the affected item(s).
• Once a replacement has been issued, the original order is considered resolved and is no longer eligible for return, refund, or additional compensation, even if the original package is later recovered.
• Replacement orders issued under Shipping Coverage are eligible for exchange or return for store credit only; they are not eligible for a refund.
• If Shipping Coverage is declined at checkout, Abbreviated is not responsible for lost, stolen, or damaged packages.
• We monitor Shipping Coverage usage to ensure it remains fair and reliable for all customers. In rare cases of unusual claim activity, we may review or deny coverage eligibility for a specific order or address. If coverage is denied under review, the Shipping Coverage fee will be refunded.
• Shipping Coverage fees are non-refundable once an order has been fulfilled.

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
• Do not submit a return request for damaged or defective items.
• Damages and issues must be handled within the 30 day return window.

International Orders - Duties & Taxes

• Duties and taxes aren’t refundable through us, since they’re collected by your country’s customs agency. But we’re happy to provide documentation if you’d like to request a refund directly from them — just reach out.

Black Friday Sale Event

• $150 threshold for 25% discount is in USD. Discount will automatically be applied to your cart before you checkout.
• Returns that drop your order total under $150 will void the 25% discount, and your refund will reflect the full, non-discounted prices.
• Gift Cards are not eligible for Black Friday sale event.

European Union - Right of Withdrawal

• If your order is shipped to a country in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
  The withdrawal period expires 14 days from the day you (or a third party you nominate, other than the carrier) take physical possession of the goods. Where your order is delivered in multiple shipments, the period runs from receipt of the last item.
• To exercise the right of withdrawal, you must inform us of your decision by a clear statement. You may use the model withdrawal form below, but this is not obligatory — an email to help@abbreviated.com, a letter, or our returns portal are all acceptable, provided the statement is unambiguous. To meet the deadline, it is enough that you send your communication before the 14-day period expires.
• Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the standard cost of outbound delivery (except any supplementary costs arising if you chose a delivery type more expensive than our cheapest standard option). We will make the reimbursement using the same payment method you used for the original transaction, at no fee to you. We will make the reimbursement without undue delay, and not later than 14 days after the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is earliest.
• Returning the goods. You must send back the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. The deadline is met if you send the goods before that period expires. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning — i.e., you may try items on as you would in a shop, but items worn, washed, or used beyond that may have their refund reduced accordingly.
• Return address: Attn: Abbreviated Returns, 25425 Rye Canyon Rd, Valencia, CA 91355, USA
• Duties and taxes. Import duties and taxes are collected by your country's customs authority and are refundable by them, not by us; we're happy to provide documentation to support a reclaim.

Model withdrawal form
(complete and return only if you wish to withdraw)

To Abbreviated, 25425 Rye Canyon Rd, Valencia, CA 91355, USA / help@abbreviated.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Order number:
Signature (only if this form is notified on paper):
Date:

Refunds

• Once we've received and inspected your return, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
• For help with other questions see our FAQ page.