Refund policy

Returns and exchanges

• We offer free returns & exchanges for U.S. orders. For orders outside the U.S., return shipping is the responsibility of the customer, and exchanges are not available.
• We offer returns for refund or exchange for 30 days from the original order’s fulfillment date and returns for store credit for 60 days.
  • Receiving an exchange does not reset the return window - any additional return or exchange is still based on the original order’s fulfillment date.
  • If you’re concerned about completing an exchange within the return window, we recommend returning the item for a refund or store credit and placing a new order instead.
• Items must be returned in original condition — unworn (other than for try-on), unwashed, free of stains, damage, odors, and pet hair, with original tags attached and in original packaging. Items returned in unacceptable condition will be refused and will not be returned to you.

>> Click here to start a return or exchange <<

• Free returns and exchanges apply to normal use. In cases of repeated return activity, repeated fit trials across multiple orders, large orders with few or no items kept, or other behavior outside normal shopping patterns, we reserve the right to apply a restocking fee equal to the greater of $15 or 10% of the total original price of all returned items, or to deny complimentary return labels without warning.
• Free returns include one prepaid return label per order. Additional return labels for the same order will incur a $10 fee, deducted from the refund. If you need to make changes to your return after submitting it, contact help@abbreviated.com before sending it back.
• All returns must be received within 30 days after the applicable return window closes.
• Once your return has been received and processed, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.
• We are not responsible for any items lost during return shipping, or any non-Abbreviated items accidentally included in a return shipment.

Exceptions/non-returnable items

• Unfortunately, we cannot accept returns on gift cards.
• Products marked as "final sale" are not eligible for return.
• Returns and exchanges must be submitted through our returns portal. Items sent without an approved return request will not be processed or returned.
• Shipping charges and Shipping Coverage charges are non-refundable, except where refund of outbound shipping is required by law (see "European Union — Right of Withdrawal" below).

Damages and issues

• Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect so we can make it right.
• Do not submit a return request for damaged or defective items.
• Damages and issues must be reported within 30 days of fulfillment.

Shipping Policies

• Free shipping, free returns, and free exchanges offers apply to U.S. orders only.
• Delivery estimates shown at checkout are estimates - not guarantees. Orders are fulfilled Monday through Friday with the exception of major U.S. holidays.
• International orders may be subject to customs processing, which can occasionally extend delivery timelines.
• Abbreviated is not responsible for delays caused by weather, carriers, customs, or incorrect addresses provided at checkout.

Shipping Coverage

• Shipping Coverage can be purchased at checkout. If purchased, it covers the value of your order if it is lost, stolen, or damaged during shipment.
• Approved Shipping Coverage claims are fulfilled by replacement of the affected item(s).
• Once a replacement has been issued, the original order is considered resolved and is no longer eligible for return, refund, or additional compensation, even if the original package is later recovered.
• Replacement orders issued under Shipping Coverage are eligible for exchange or return for store credit only; they are not eligible for a refund.
• If Shipping Coverage is declined at checkout, Abbreviated is not responsible for lost, stolen, or damaged packages.
• We monitor Shipping Coverage usage to ensure it remains fair and reliable for all customers. In rare cases of unusual claim activity, we may review or deny coverage eligibility for a specific order or address. If coverage is denied under review, the Shipping Coverage fee will be refunded.
• Shipping Coverage fees are non-refundable once an order has been fulfilled.

International Orders - Duties & Taxes

• Duties and taxes aren’t refundable through us because they’re collected by your country’s customs agency. We’re happy to provide documentation if you’d like to request a refund directly from them

Promotional Policies

• If returning an item from a Buy More, Save More promotion changes your eligibility for the discount, your refund will be adjusted accordingly.
• Any bonus incentive offered for choosing a gift card refund is limited to one return per order.
• For the Labor Day Bundle Sale event, offer does not combine with other order discounts.
• For the Black Friday Sale event, the $150 threshold for the 25% discount is in USD and is applied automatically at checkout.
• Returns that drop your order total under $150 will void the 25% discount, and your refund will reflect the full, non-discounted prices.
• Gift Cards are not eligible for Black Friday sale event.

European Union - Right of Withdrawal

• If your order is shipped to a country in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
  The withdrawal period expires 14 days from the day you (or a third party you nominate, other than the carrier) take physical possession of the goods. Where your order is delivered in multiple shipments, the period runs from receipt of the last item.
• To exercise the right of withdrawal, you must inform us of your decision by a clear statement. You may use the model withdrawal form below, but this is not obligatory — an email to help@abbreviated.com, a letter, or our online withdrawal form are all acceptable, provided the statement is unambiguous. To meet the deadline, it is enough that you send your communication before the 14-day period expires.
• Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the standard cost of outbound delivery (except any supplementary costs arising if you chose a delivery type more expensive than our cheapest standard option). We will make the reimbursement using the same payment method you used for the original transaction, at no fee to you. We will make the reimbursement without undue delay, and not later than 14 days after the day we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent the goods back, whichever is earliest.
• Returning the goods. You must send back the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. The deadline is met if you send the goods before that period expires. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning — i.e., you may try items on as you would in a shop, but items worn, washed, or used beyond that may have their refund reduced accordingly.
• Return address: Attn: Abbreviated Returns, 25425 Rye Canyon Rd, Valencia, CA 91355, USA
• Duties and taxes. Import duties and taxes are collected by your country's customs authority and are refundable by them, not by us; we're happy to provide documentation to support a reclaim.

Model withdrawal form
(complete and return only if you wish to withdraw)

To Abbreviated, 25425 Rye Canyon Rd, Valencia, CA 91355, USA / help@abbreviated.com.
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Order number:
Signature (only if this form is notified on paper):
Date:

For help with other questions see our FAQ page.